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➢ Phoenix Youth Programs (PYP) hosted a 48-hour “speedrunning” video game-a-thon from

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January 4-5 to raise money for the organization. PYP hired Techport to set up and maintain

game stations and peripherals (headsets, mice, controllers, etc.) at the Nova Centre for the

duration of the event.

➢ Over the course of the game-a-thon, several registered gamers complained of multiple problems

such as interrupted wi-fi or malfunctioning equipment that interrupted their play. Only one

Techport employee was on hand to troubleshoot, and several gamers dropped out in frustration.

➢ Ms. Kidder emailed you requesting partial reimbursement for the contract.