âž¢ Phoenix Youth Programs (PYP) hosted a 48-hour â€œspeedrunningâ€ video game-a-thon from
January 4-5 to raise money for the organization. PYP hired Techport to set up and maintain
game stations and peripherals (headsets, mice, controllers, etc.) at the Nova Centre for the
duration of the event.
âž¢ Over the course of the game-a-thon, several registered gamers complained of multiple problems
such as interrupted wi-fi or malfunctioning equipment that interrupted their play. Only one
Techport employee was on hand to troubleshoot, and several gamers dropped out in frustration.
âž¢ Ms. Kidder emailed you requesting partial reimbursement for the contract.